New Zealand Certificate in Business (L4)

First Line Management

The purpose of the New Zealand Certificate in Business – First Line Management (Level 4) is to provide New Zealand organisations with people who can manage effective teams when employed in first line management roles.

What and when

  • New Zealand Certificate in Business (First Line Management) (Level 4)
  • Course begins: from March 2022
  • Workshops: run for 10 weeks
  • Venue: WILSS 178 Ruakura Rd, Hillcrest, Hamilton
  • Cost: $150 + GST per person

Entry criteria
Participants must be currently working in a paid or volunteer position within an organisation.

Core components
After completing the programme a front-line manager or team leader will be able to:

  • Manage work flows in an operational context to achieve team objectives
  • Assess against agreed criteria and respond appropriately to achieve operational objectives
  • Motivate and involve a team to achieve the team's objectives and contribute to the organisational objectives
  • Communicate to develop relationships with team members and stakeholders
  • Manage relationships within a team to sustain a productive workplace environment
  • Promote an inclusive environment to value diversity for positive performance for the organisation
  • Demonstrate professional and ethical behaviour, in a socially and culturally appropriate manner in leading a team
  • Adapt leadership styles for effectiveness in different environments
  • Comply with internal policies, legislation and other external requirements fo the organisation.

The programme provides

  • Practical and relevant development which supports the organisation
  • Tangible organisational benefits including increased capability, more volunteers, increased participation within a sector
  • Recognised development linked to the qualifications framework
  • On-the-job development with minimal disruption to normal work duties
  • Achieving a significant organisational improvement project.

Who should enrol
First-line managers and others responsible for leading teams.

Graduates of this qualification may progress to:

  • New Zealand Diploma in Business [with strands in Accounting, Administration and Technology, Leadership and Management, and Project Management] [Level 5]
  • New Zealand Diploma in Business [with strands in Accounting, Administration and Technology, Leadership and Management, and Māori Business and Management] [Level 6]

To find out more about this programme, contact Naomi Bates on 027 2329025 or by completing the form below.

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